Frequently Asked Questions

  1. Do I need to see an MD? Nope! In the state of Florida, you have direct access. This means you can see a physical therapist without a prescription. Jocelyn is a licensed Doctor of Physical Therapy and is trained to ensure your problem is appropriate for treatment by a PT. If it’s not, she will assist you in finding the right medical care. 
  2. What can I expect at my visit? Your visit will begin with a comprehensive review of your medical history, goals, and barriers to achieving those goals. It will be followed by a thorough physical assessment to identify the cause of your problem(s). After that, you and the therapist will come up with a plan for your recovery.
  3. What should I wear? Please wear comfortable clothing that allows you to move, workout clothing is ideal. Bring the shoes you run or workout in which also allow the therapist to access the body part(s) in question. Your appointment will be inside a Crossfit gym so you may encounter hot temperatures, loud noises, and chalk dust. Shirts are optional.
  4. Do you take my insurance? Resolve Rx is a fee-for-service practice. This means that payment is due at the time of service, which allows us to create the most effective treatment plans to solve your problem as efficiently and effectively as possible. Because of the nature of high deductible, low coverage insurance plans, this often results in lower costs for you. If cost is a barrier to care, we offer sliding scale rates which require a short application to determine eligibility. If you have questions about using your insurance to cover services at Resolve Rx, call us at (954) 864-1844.
  5. Do you take medicare? Unfortunately, Medicare laws restrict how and where Medicare beneficiaries can spend their healthcare dollars. This means that the performance and health-based services offered by Dr. Wallace are not reimbursable by Medicare. Resolve Rx intends to enroll with Medicare and is awaiting approval.
  6. Can I use my health savings account (HSA) or flexible savings account (FSA)? Absolutely!
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